Effective Technical Support from Kalinka Capital OU for your Forex Robots and Software

Selfless customer service is our commitment

In the world of forex trading, where speed and reliability play a key role, Kalinka Capital OU puts maximum effort into providing high quality technical support to its clients. We recognize that a satisfied client is the foundation of a successful business. Our technical support, available on the website and via online chat, functions professionally and smoothly 5 days a week, Monday through Friday, from 10:00 to 20:00 GMT+2 (Helsinki, Kyiv, Riga, Tallinn, Vilnius).

FAQ system for instant answers

On our website you will find the FAQ section, which contains answers to the most common questions. This resource gives customers the opportunity to find solutions and answers on their own before contacting the online technical support chat.

"Service Desk" for effective interaction

Our company offers our customers a unique module "Service Desk" - an automated system for creating tickets for technical support. This system allows you to send requests and offline messages, as well as attach files up to 128MB in size. "Service Desk" provides transparency and efficiency of the process, providing the ability to track the status of the request in real time.

Free technical support for licensed customers

Customers who have purchased a rental or unlimited license, as well as members of our partner program, can take advantage of free technical support. The free package includes 5 hours of advice and assistance on installing and configuring software with a valid license. Additional hours of tech support are available at a rate of $5 per hour.

Service Desk system - fast and transparent

The Service Desk system processes requests from 1 to 24 hours on weekdays, with an average processing time of 1 hour and 30 minutes. It allows clients to monitor the process of their requests, ensuring easy and efficient communication with our technical service.

When you choose Kalinka Capital OU, you get not only innovative forex robots and trade automation software, but also an outstanding level of technical support to guarantee your success in the foreign exchange markets.

Sincerely,

Kalinka Capital OU team